Link’s Business Sense

The values of a business are sometimes hard to pinpoint, which means they are hard to follow with business actions. This is why we defined ours word by word! Link Automotive has a set of feelings and attributes that we run our business by. This set list defines everything we do in our business so that we stay in line with our company values and are able to evoke the right connotation with our brand. This also ensures that our employees get to know the business well and are able to connect with the important foundation of the business.  


The values chosen were picked through visualizing an experience where our customers have the best outcome possible. What do we want our customers to feel when they hear about our business? How do we want to portray ourselves through the process of interacting with a customer?


Some of the words used when describing the values our business goes by are “creative”, “friendly”, and “trustworthy”. These words are portrayed throughout our business and consumer experience. Some places you can see these values within the business are through unique digital vehicle inspection technology that stands out in the industry, cheerful lobby displays to make you feel at ease while you wait for your vehicle, and an online transparency system that shows you exactly what is happening with your vehicle and allows you to choose which jobs you would like done. We are always working to portray our values in everyday situations and provide the best experience possible.


To find out more information or to schedule a service, you can use our easy online scheduling platform at or you can call 304-915-AUTO to make an appointment at the auto shop. We also take walk-ins at our location at 312 21st Street W, Charleston, WV 25387.



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Written by Link Automotive

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